Industries
Hotel cleaning services
Hotel cleaning services from Continental cover a property’s public, event and back-of-house spaces, from the lobby and corridors to ballrooms, fitness rooms and staff areas, for general managers and directors of operations. The heavy work runs overnight with quiet equipment, in step with your own housekeeping team.
Request a quoteCall (408) 668-0624
The hotel spaces our program covers
A hotel program covers every space a guest passes through outside the guest room, plus the back-of-house areas your staff depend on. The lobby and front desk set the first impression, so the entrance glass, desk surfaces, seating and floors are cleaned every night and touched up through the day. Corridors and elevator landings on each floor are vacuumed, spot-treated and dusted, and elevator cabs are wiped inside and out.
Public restrooms near the lobby, meeting level and restaurant are cleaned and restocked on a set round. Fitness rooms get equipment surfaces, mirrors, mats and floors cleaned, and pool decks are scrubbed, wiped down and cleared of debris. In back of house, crews clean staff break rooms, locker rooms, laundry rooms, service corridors and kitchen floors, the spaces guests never see but your team works in every shift.
Meeting rooms and ballrooms, reset between events
Event spaces run on the hotel’s calendar, so crews reset meeting rooms and ballrooms between functions as well as overnight. Once a banquet or conference wraps, the crew clears trash, vacuums the carpet, treats spills, cleans the pre-function space and its restrooms, and hands the room back ready for your banquet team to set the next layout.
On heavy event weeks, back-to-back turns are planned with your events and banquet staff, so the crew is waiting the moment a room is released. Ballroom and pre-function carpet takes more traffic and more spilled drinks than any other floor in the building, which is why it gets its own extraction calendar.
Overnight cleaning around your guests
Hotels never close, so the heavy cleaning runs in the quietest hours, after the last late arrivals and before the breakfast rush. Crews work one zone at a time and keep the front desk and a clear path to the elevators open at every hour. Wet floors are signed and coned off, and work near guest floors follows your quiet-hour rules.
Equipment is picked for noise as much as results. Crews use battery-powered scrubbers and backpack vacuums in corridors and the lobby, and save louder machines such as burnishers for ballrooms and back-of-house areas well away from guest rooms. Our guide to cleaning buildings that never close explains how that scheduling fits together.
Overnight floor care and carpet extraction
Lobby and back-of-house floors are scrubbed overnight on a fixed cycle, and marble and terrazzo lobbies are cleaned and polished to keep their shine. Through our floor care program, tile, stone and resilient floors each get the method that suits them.
Corridor and ballroom carpet gets hot water extraction on a calendar matched to traffic, with low-moisture interim cleaning in between for rooms that have to return to service fast. Extraction is scheduled hallway by hallway, and air movers speed drying so each corridor is ready before guests head down for breakfast. See commercial carpet cleaning for the methods behind it.
Day porters for the lobby
A day porter keeps the lobby guest-ready through the check-in and check-out peaks. The porter walks a set round of the entrance, lobby seating, public restrooms and elevator landings, empties bins, polishes the glass doors and handles spills before a guest notices them.
During conferences and weddings, porter hours stretch to cover the pre-function areas and event restrooms. Anything the porter spots during the day goes into a shift log for the overnight crew, so problem areas get extra attention that night.
Working alongside your housekeeping team
Your housekeeping team keeps the guest rooms, and Continental takes the public, event and back-of-house spaces, so each team knows exactly where its work starts. A shared area list sets who handles each corridor, service elevator and back stairwell, and any overlap is settled at the walkthrough before the first night.
The overnight supervisor checks in with the night manager at the start of each shift, notes any areas closed for events or repairs, and logs the work completed. Supervisors run quality inspections on a schedule and share the results with your director of operations. Continental’s own crews are background-checked, Continental holds insurance, workers’ compensation and bonding, and every client gets a certificate of insurance.
What sets the price of hotel cleaning
Hotel cleaning is quoted from the property’s own areas and schedule rather than a flat rate. The size of the public areas, the number of meeting rooms and how often they turn, the floor types in the lobby and corridors, the carpet extraction cycle, porter hours and whether the property runs a restaurant, fitness room or pool all shape the price.
Continental’s crews serve hotels across Northern California and northern Nevada, from San Francisco, San Jose and Sacramento to Reno and Sparks. A walkthrough with your operations team maps every area, and the written quote lists each one with its frequency. Book a walkthrough to get started.
A few useful answers
Common questions
When does hotel cleaning happen?
The heavy work runs overnight, in the quiet hours between late arrivals and breakfast, while a day porter covers the lobby and public restrooms through the daytime peaks.
How do you keep noise down near guests?
Crews use battery-powered scrubbers and backpack vacuums near guest floors and the lobby, and run louder machines in ballrooms and back-of-house areas away from guest rooms.
Can you turn a ballroom between events?
Yes. Crews clear, vacuum and spot-clean the ballroom and its pre-function space as soon as a function ends, so your banquet team can set the next event on time.
How does your crew work with our housekeeping staff?
Housekeeping keeps the guest rooms and Continental cleans the public, event and back-of-house areas. A shared area list and a nightly check-in with the night manager keep the two teams in step.
How often should hotel corridor carpet be extracted?
It follows traffic. Busy corridors and event spaces are extracted more often than quiet floors, with low-moisture interim cleaning between visits to keep the traffic lanes even.